About<\/h1><\/div>KatalystNow is a collaborative think tank focused on innovative ways to reach and teach people.<\/p>\n<\/div><\/div><\/div>
![\"About](\"https:\/\/katalystnow.com\/wp-content\/uploads\/2022\/07\/About_Us.jpg\" "\\"About")
<\/span><\/div><\/div><\/div><\/div><\/div>We are a collaborative think tank focused on innovative ways to reach and teach people.\u00a0 The site is intended to serve as a repository of resources gathered, built and created around facilitation, training, teaching and presenting, as well as learning and studying.\u00a0<\/span><\/div>\nOur contributors range from University Professors to Yogi\u2019s, Tour Guides, Technical Trainers, Sales Enablement folks and everything in between.\u00a0\u00a0<\/span><\/div>\n<\/div>\n<\/div>\nPlease take a look around, or, if you are interested, follow up and consider joining our Quarterly Katalytic Collaborative Speak Easy (an open panel discussion where we talk about all things teaching \/ presenting \/ facilitating).<\/span><\/div>\n<\/div><\/div><\/div>![\"About](\"https:\/\/katalystnow.com\/wp-content\/uploads\/2022\/07\/About_Us_2.jpg\" "\\"About")
<\/span><\/div><\/div><\/div><\/div><\/div>Kacy Keller<\/h2><\/div>Kacy Keller has over 20 years of experience with enablement, training and teaching. In the corporate arena, she has managed technical curriculum, delivery, marketing, sales, and sales enablement for technical fields ranging from online education platforms to financial platforms, to cybersecurity,\u00a0and spoken \/ written on the topics of technical training and adult education.\u00a0\u00a0With a\u00a0BS in Education from Boston University, and an MBA from Rollins College, she has both formal training and experience in teaching, and helping make better teachers,\u00a0and enabling efficient\u00a0learning.<\/span><\/div>\n<\/div>\nKacy has a passion for K-12 education as well that\u00a0has\u00a0led her from a role as an elementary school teacher within the Boston Public school system, to Director of Education within Sylvan Learning Centers, to consulting in various school systems on\u00a0technical learning and set-ups. In all fronts, she has been dedicated to improving opportunities for youth in learning.\u00a0 She has\u00a0worked with nonprofit organizations like Red Cross, Big Brothers Big Sisters of America and the Center for Performing Arts,\u00a0and currently is on the Board of Directors for WeCanLearn,\u00a0a non-profit directed toward removing barriers to learning internationally.<\/span><\/div>\n<\/div><\/div><\/div>![\"Kacy](\"https:\/\/katalystnow.com\/wp-content\/uploads\/2022\/07\/kacy_keller.jpg\" "\\"Kacy")
<\/span><\/div><\/div><\/div><\/div><\/div>![\"Sean](\"https:\/\/katalystnow.com\/wp-content\/uploads\/2022\/07\/sean_mcclean.jpg\" "\\"Sean")
<\/span><\/div><\/div><\/div>Sean McClean<\/h2><\/div>Sean McClean holds the designation of Master trainer for one of the world\u2019s most innovative technology companies. Sean has been involved with training and implementation of IT Service Management tools and processes for governments, academia, and fortune 500 companies for almost three decades.\u00a0 His expertise ranges from technical application implementation and development to IT process, coaching, mentoring, and facilitation. His contributions to the Technical and Training \/ Facilitation fields span national and international conference presentations, articles and reviews for organizations such as ATD, ZDNet, TFT, SupportWorld, and more.\u00a0<\/span><\/p>\nSean\u2019s certifications include CPTD, CTT, ServiceNow (CAD, CSA, CSI), HP (AIS), ITIL (expert V2, V3, mp V4 ), Scrum Alliance (ScrumMaster), and more. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>Presentations and Publications<\/strong><\/h2><\/div>McClean, Sean (2021). Get Learners to Drink from the Participative Pond. ATD March 1,\u00a0 2021<\/span><\/p>\nMcClean, Sean and Sidebottom, Tom (2020). Pair Up – Master the Art of Co-Facilitation. ATD May 5, 2020<\/span><\/p>\nMcClean, Sean and Forrest, Ben (2019). \u201cAsset, Governance, and Security Walk into a Bar: Defining and Refining an Asset Management Strategy<\/span>\u201d. SM World Conference. Orlando November 12, 2019.<\/span> https:\/\/www.smworld.com\/conference\/Session?session=Session-204-Asset-Governance-and-security-walk-into-a-bar-2019-11-12<\/span><\/a><\/p>\nMcClean, Sean. (2019). \u201cAsset Management, Compliance, and Security: A fight Waiting to Happen\u201d HDI. October 22, 2019.<\/span> https:\/\/www.thinkhdi.com\/library\/supportworld\/2019\/asset-management-compliance-security.aspx<\/span><\/a><\/p>\nEng, Lawrence, and McClean, Sean. (2014). “Community as Classroom, Classroom as Community: A Conversation About Customer Education, Engagement, and Experience”. SupportWorld (The Customer Experience Issue). September 2014.<\/span><\/p>\nMcClean, Sean (2014). \u201cCrushing the Compass. Learning in a world without Direction\u201d<\/span> (<\/span>http:\/\/www.slideshare.net\/ServiceDeskInstitute\/branded-sean-mcclean-crushing-the-compass<\/span><\/a>) <\/span>TFT14 February 19, 2014<\/span><\/p>\nMcClean, Sean. (2013). \u201cRock Paper Scissors Lizard Who?\u00a0 What\u2019s changing IT\u2019s stuck paradigm of training and certification?\u201d (<\/span>http:\/\/www.slideshare.net\/ServiceDeskInstitute\/sean-mc-clean-rock-paper-scissors-lizard-who<\/span><\/a>) TFT13 June 19 2013<\/span><\/p>\nMcClean, Sean and Eng, Lawrence. (2012). “Badges for education, awareness, and training your people in the brave new world of Social IT” in <\/span>Cold Fusion ’12<\/span><\/i> (<\/span>http:\/\/www.itsmfusa.org\/?page=coldfusion_archives<\/span><\/a>). itSMF USA.<\/span><\/p>\n\u00a0<\/span>McClean, Sean P (2010) The rubber meets the road: HP Service Manager and ITIL converge.\u00a0 HP Software Universe 2010: Washington DC<\/span><\/p>\nMcClean, Sean P (2009) <\/span>Certification, Credentials and Things that go Bump on a Resume.<\/span>\u00a0 The Forum \u2013 itSMF e-newsletter: December, 2009<\/span><\/p>\nMcClean, Sean P (2009) <\/span>Communication and Education Campaigns<\/span>.\u00a0 Fusion 09: Dallas, TX<\/span><\/p>\nMcClean, Sean P (2009) <\/span>HP Service Manager alerts and Notifications<\/span>. HP Software Universe 09: Las Vegas, NV<\/span><\/p>\nMcClean, Sean P (2008) <\/span>The Star Wars Strategy.<\/span> Fusion 08: San Francisco, CA<\/span><\/p>\nMcClean, Sean P (2008) <\/span>BluePrint 4 ServiceCenter: Academy<\/span>.\u00a0 Rome, ITALY<\/span><\/p>\nMcClean, Sean, P. (2007) <\/span>BluePrint 4 ServiceCenter: Academy,<\/span>\u00a0 Kuala Lumpur, Selangor, MALAYSIA<\/span><\/p>\nBrooks (McClean), Sean P. (2002) <\/span>Blended Training: Prerequisites and Purple Monkeys,<\/span> LearingCircuits-Training and Development Magazine June 200 (<\/span>http:\/\/www.learingcircuits.com\/2002\/jun2002\/elearn.html<\/span><\/a>.<\/span><\/p>\nOther publications, presentations, and references upon request.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/katalystnow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20"}],"version-history":[{"count":32,"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/pages\/20\/revisions"}],"predecessor-version":[{"id":3089,"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/pages\/20\/revisions\/3089"}],"wp:attachment":[{"href":"https:\/\/katalystnow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
KatalystNow is a collaborative think tank focused on innovative ways to reach and teach people.<\/p>\n<\/div><\/div><\/div>
<\/span><\/div><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/div>Kacy Keller<\/h2><\/div>Kacy Keller has over 20 years of experience with enablement, training and teaching. In the corporate arena, she has managed technical curriculum, delivery, marketing, sales, and sales enablement for technical fields ranging from online education platforms to financial platforms, to cybersecurity,\u00a0and spoken \/ written on the topics of technical training and adult education.\u00a0\u00a0With a\u00a0BS in Education from Boston University, and an MBA from Rollins College, she has both formal training and experience in teaching, and helping make better teachers,\u00a0and enabling efficient\u00a0learning.<\/span><\/div>\n<\/div>\nKacy has a passion for K-12 education as well that\u00a0has\u00a0led her from a role as an elementary school teacher within the Boston Public school system, to Director of Education within Sylvan Learning Centers, to consulting in various school systems on\u00a0technical learning and set-ups. In all fronts, she has been dedicated to improving opportunities for youth in learning.\u00a0 She has\u00a0worked with nonprofit organizations like Red Cross, Big Brothers Big Sisters of America and the Center for Performing Arts,\u00a0and currently is on the Board of Directors for WeCanLearn,\u00a0a non-profit directed toward removing barriers to learning internationally.<\/span><\/div>\n<\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div>Sean McClean<\/h2><\/div>Sean McClean holds the designation of Master trainer for one of the world\u2019s most innovative technology companies. Sean has been involved with training and implementation of IT Service Management tools and processes for governments, academia, and fortune 500 companies for almost three decades.\u00a0 His expertise ranges from technical application implementation and development to IT process, coaching, mentoring, and facilitation. His contributions to the Technical and Training \/ Facilitation fields span national and international conference presentations, articles and reviews for organizations such as ATD, ZDNet, TFT, SupportWorld, and more.\u00a0<\/span><\/p>\nSean\u2019s certifications include CPTD, CTT, ServiceNow (CAD, CSA, CSI), HP (AIS), ITIL (expert V2, V3, mp V4 ), Scrum Alliance (ScrumMaster), and more. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>Presentations and Publications<\/strong><\/h2><\/div>McClean, Sean (2021). Get Learners to Drink from the Participative Pond. ATD March 1,\u00a0 2021<\/span><\/p>\nMcClean, Sean and Sidebottom, Tom (2020). Pair Up – Master the Art of Co-Facilitation. ATD May 5, 2020<\/span><\/p>\nMcClean, Sean and Forrest, Ben (2019). \u201cAsset, Governance, and Security Walk into a Bar: Defining and Refining an Asset Management Strategy<\/span>\u201d. SM World Conference. Orlando November 12, 2019.<\/span> https:\/\/www.smworld.com\/conference\/Session?session=Session-204-Asset-Governance-and-security-walk-into-a-bar-2019-11-12<\/span><\/a><\/p>\nMcClean, Sean. (2019). \u201cAsset Management, Compliance, and Security: A fight Waiting to Happen\u201d HDI. October 22, 2019.<\/span> https:\/\/www.thinkhdi.com\/library\/supportworld\/2019\/asset-management-compliance-security.aspx<\/span><\/a><\/p>\nEng, Lawrence, and McClean, Sean. (2014). “Community as Classroom, Classroom as Community: A Conversation About Customer Education, Engagement, and Experience”. SupportWorld (The Customer Experience Issue). September 2014.<\/span><\/p>\nMcClean, Sean (2014). \u201cCrushing the Compass. Learning in a world without Direction\u201d<\/span> (<\/span>http:\/\/www.slideshare.net\/ServiceDeskInstitute\/branded-sean-mcclean-crushing-the-compass<\/span><\/a>) <\/span>TFT14 February 19, 2014<\/span><\/p>\nMcClean, Sean. (2013). \u201cRock Paper Scissors Lizard Who?\u00a0 What\u2019s changing IT\u2019s stuck paradigm of training and certification?\u201d (<\/span>http:\/\/www.slideshare.net\/ServiceDeskInstitute\/sean-mc-clean-rock-paper-scissors-lizard-who<\/span><\/a>) TFT13 June 19 2013<\/span><\/p>\nMcClean, Sean and Eng, Lawrence. (2012). “Badges for education, awareness, and training your people in the brave new world of Social IT” in <\/span>Cold Fusion ’12<\/span><\/i> (<\/span>http:\/\/www.itsmfusa.org\/?page=coldfusion_archives<\/span><\/a>). itSMF USA.<\/span><\/p>\n\u00a0<\/span>McClean, Sean P (2010) The rubber meets the road: HP Service Manager and ITIL converge.\u00a0 HP Software Universe 2010: Washington DC<\/span><\/p>\nMcClean, Sean P (2009) <\/span>Certification, Credentials and Things that go Bump on a Resume.<\/span>\u00a0 The Forum \u2013 itSMF e-newsletter: December, 2009<\/span><\/p>\nMcClean, Sean P (2009) <\/span>Communication and Education Campaigns<\/span>.\u00a0 Fusion 09: Dallas, TX<\/span><\/p>\nMcClean, Sean P (2009) <\/span>HP Service Manager alerts and Notifications<\/span>. HP Software Universe 09: Las Vegas, NV<\/span><\/p>\nMcClean, Sean P (2008) <\/span>The Star Wars Strategy.<\/span> Fusion 08: San Francisco, CA<\/span><\/p>\nMcClean, Sean P (2008) <\/span>BluePrint 4 ServiceCenter: Academy<\/span>.\u00a0 Rome, ITALY<\/span><\/p>\nMcClean, Sean, P. (2007) <\/span>BluePrint 4 ServiceCenter: Academy,<\/span>\u00a0 Kuala Lumpur, Selangor, MALAYSIA<\/span><\/p>\nBrooks (McClean), Sean P. (2002) <\/span>Blended Training: Prerequisites and Purple Monkeys,<\/span> LearingCircuits-Training and Development Magazine June 200 (<\/span>http:\/\/www.learingcircuits.com\/2002\/jun2002\/elearn.html<\/span><\/a>.<\/span><\/p>\nOther publications, presentations, and references upon request.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/katalystnow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20"}],"version-history":[{"count":32,"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/pages\/20\/revisions"}],"predecessor-version":[{"id":3089,"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/pages\/20\/revisions\/3089"}],"wp:attachment":[{"href":"https:\/\/katalystnow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/span><\/div><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div>Sean McClean<\/h2><\/div>Sean McClean holds the designation of Master trainer for one of the world\u2019s most innovative technology companies. Sean has been involved with training and implementation of IT Service Management tools and processes for governments, academia, and fortune 500 companies for almost three decades.\u00a0 His expertise ranges from technical application implementation and development to IT process, coaching, mentoring, and facilitation. His contributions to the Technical and Training \/ Facilitation fields span national and international conference presentations, articles and reviews for organizations such as ATD, ZDNet, TFT, SupportWorld, and more.\u00a0<\/span><\/p>\nSean\u2019s certifications include CPTD, CTT, ServiceNow (CAD, CSA, CSI), HP (AIS), ITIL (expert V2, V3, mp V4 ), Scrum Alliance (ScrumMaster), and more. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>Presentations and Publications<\/strong><\/h2><\/div>McClean, Sean (2021). Get Learners to Drink from the Participative Pond. ATD March 1,\u00a0 2021<\/span><\/p>\nMcClean, Sean and Sidebottom, Tom (2020). Pair Up – Master the Art of Co-Facilitation. ATD May 5, 2020<\/span><\/p>\nMcClean, Sean and Forrest, Ben (2019). \u201cAsset, Governance, and Security Walk into a Bar: Defining and Refining an Asset Management Strategy<\/span>\u201d. SM World Conference. Orlando November 12, 2019.<\/span> https:\/\/www.smworld.com\/conference\/Session?session=Session-204-Asset-Governance-and-security-walk-into-a-bar-2019-11-12<\/span><\/a><\/p>\nMcClean, Sean. (2019). \u201cAsset Management, Compliance, and Security: A fight Waiting to Happen\u201d HDI. October 22, 2019.<\/span> https:\/\/www.thinkhdi.com\/library\/supportworld\/2019\/asset-management-compliance-security.aspx<\/span><\/a><\/p>\nEng, Lawrence, and McClean, Sean. (2014). “Community as Classroom, Classroom as Community: A Conversation About Customer Education, Engagement, and Experience”. SupportWorld (The Customer Experience Issue). September 2014.<\/span><\/p>\nMcClean, Sean (2014). \u201cCrushing the Compass. Learning in a world without Direction\u201d<\/span> (<\/span>http:\/\/www.slideshare.net\/ServiceDeskInstitute\/branded-sean-mcclean-crushing-the-compass<\/span><\/a>) <\/span>TFT14 February 19, 2014<\/span><\/p>\nMcClean, Sean. (2013). \u201cRock Paper Scissors Lizard Who?\u00a0 What\u2019s changing IT\u2019s stuck paradigm of training and certification?\u201d (<\/span>http:\/\/www.slideshare.net\/ServiceDeskInstitute\/sean-mc-clean-rock-paper-scissors-lizard-who<\/span><\/a>) TFT13 June 19 2013<\/span><\/p>\nMcClean, Sean and Eng, Lawrence. (2012). “Badges for education, awareness, and training your people in the brave new world of Social IT” in <\/span>Cold Fusion ’12<\/span><\/i> (<\/span>http:\/\/www.itsmfusa.org\/?page=coldfusion_archives<\/span><\/a>). itSMF USA.<\/span><\/p>\n\u00a0<\/span>McClean, Sean P (2010) The rubber meets the road: HP Service Manager and ITIL converge.\u00a0 HP Software Universe 2010: Washington DC<\/span><\/p>\nMcClean, Sean P (2009) <\/span>Certification, Credentials and Things that go Bump on a Resume.<\/span>\u00a0 The Forum \u2013 itSMF e-newsletter: December, 2009<\/span><\/p>\nMcClean, Sean P (2009) <\/span>Communication and Education Campaigns<\/span>.\u00a0 Fusion 09: Dallas, TX<\/span><\/p>\nMcClean, Sean P (2009) <\/span>HP Service Manager alerts and Notifications<\/span>. HP Software Universe 09: Las Vegas, NV<\/span><\/p>\nMcClean, Sean P (2008) <\/span>The Star Wars Strategy.<\/span> Fusion 08: San Francisco, CA<\/span><\/p>\nMcClean, Sean P (2008) <\/span>BluePrint 4 ServiceCenter: Academy<\/span>.\u00a0 Rome, ITALY<\/span><\/p>\nMcClean, Sean, P. (2007) <\/span>BluePrint 4 ServiceCenter: Academy,<\/span>\u00a0 Kuala Lumpur, Selangor, MALAYSIA<\/span><\/p>\nBrooks (McClean), Sean P. (2002) <\/span>Blended Training: Prerequisites and Purple Monkeys,<\/span> LearingCircuits-Training and Development Magazine June 200 (<\/span>http:\/\/www.learingcircuits.com\/2002\/jun2002\/elearn.html<\/span><\/a>.<\/span><\/p>\nOther publications, presentations, and references upon request.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/katalystnow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20"}],"version-history":[{"count":32,"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/pages\/20\/revisions"}],"predecessor-version":[{"id":3089,"href":"https:\/\/katalystnow.com\/index.php?rest_route=\/wp\/v2\/pages\/20\/revisions\/3089"}],"wp:attachment":[{"href":"https:\/\/katalystnow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Sean McClean holds the designation of Master trainer for one of the world\u2019s most innovative technology companies. Sean has been involved with training and implementation of IT Service Management tools and processes for governments, academia, and fortune 500 companies for almost three decades.\u00a0 His expertise ranges from technical application implementation and development to IT process, coaching, mentoring, and facilitation. His contributions to the Technical and Training \/ Facilitation fields span national and international conference presentations, articles and reviews for organizations such as ATD, ZDNet, TFT, SupportWorld, and more.\u00a0<\/span><\/p>\n Sean\u2019s certifications include CPTD, CTT, ServiceNow (CAD, CSA, CSI), HP (AIS), ITIL (expert V2, V3, mp V4 ), Scrum Alliance (ScrumMaster), and more. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div> McClean, Sean (2021). Get Learners to Drink from the Participative Pond. ATD March 1,\u00a0 2021<\/span><\/p>\n McClean, Sean and Sidebottom, Tom (2020). Pair Up – Master the Art of Co-Facilitation. ATD May 5, 2020<\/span><\/p>\n McClean, Sean and Forrest, Ben (2019). \u201cAsset, Governance, and Security Walk into a Bar: Defining and Refining an Asset Management Strategy<\/span>\u201d. SM World Conference. Orlando November 12, 2019.<\/span> https:\/\/www.smworld.com\/conference\/Session?session=Session-204-Asset-Governance-and-security-walk-into-a-bar-2019-11-12<\/span><\/a><\/p>\n McClean, Sean. (2019). \u201cAsset Management, Compliance, and Security: A fight Waiting to Happen\u201d HDI. October 22, 2019.<\/span> https:\/\/www.thinkhdi.com\/library\/supportworld\/2019\/asset-management-compliance-security.aspx<\/span><\/a><\/p>\n Eng, Lawrence, and McClean, Sean. (2014). “Community as Classroom, Classroom as Community: A Conversation About Customer Education, Engagement, and Experience”. SupportWorld (The Customer Experience Issue). September 2014.<\/span><\/p>\n McClean, Sean (2014). \u201cCrushing the Compass. Learning in a world without Direction\u201d<\/span> (<\/span>http:\/\/www.slideshare.net\/ServiceDeskInstitute\/branded-sean-mcclean-crushing-the-compass<\/span><\/a>) <\/span>TFT14 February 19, 2014<\/span><\/p>\n McClean, Sean. (2013). \u201cRock Paper Scissors Lizard Who?\u00a0 What\u2019s changing IT\u2019s stuck paradigm of training and certification?\u201d (<\/span>http:\/\/www.slideshare.net\/ServiceDeskInstitute\/sean-mc-clean-rock-paper-scissors-lizard-who<\/span><\/a>) TFT13 June 19 2013<\/span><\/p>\n McClean, Sean and Eng, Lawrence. (2012). “Badges for education, awareness, and training your people in the brave new world of Social IT” in <\/span>Cold Fusion ’12<\/span><\/i> (<\/span>http:\/\/www.itsmfusa.org\/?page=coldfusion_archives<\/span><\/a>). itSMF USA.<\/span><\/p>\n \u00a0<\/span>McClean, Sean P (2010) The rubber meets the road: HP Service Manager and ITIL converge.\u00a0 HP Software Universe 2010: Washington DC<\/span><\/p>\n McClean, Sean P (2009) <\/span>Certification, Credentials and Things that go Bump on a Resume.<\/span>\u00a0 The Forum \u2013 itSMF e-newsletter: December, 2009<\/span><\/p>\n McClean, Sean P (2009) <\/span>Communication and Education Campaigns<\/span>.\u00a0 Fusion 09: Dallas, TX<\/span><\/p>\n McClean, Sean P (2009) <\/span>HP Service Manager alerts and Notifications<\/span>. HP Software Universe 09: Las Vegas, NV<\/span><\/p>\n McClean, Sean P (2008) <\/span>The Star Wars Strategy.<\/span> Fusion 08: San Francisco, CA<\/span><\/p>\n McClean, Sean P (2008) <\/span>BluePrint 4 ServiceCenter: Academy<\/span>.\u00a0 Rome, ITALY<\/span><\/p>\n McClean, Sean, P. (2007) <\/span>BluePrint 4 ServiceCenter: Academy,<\/span>\u00a0 Kuala Lumpur, Selangor, MALAYSIA<\/span><\/p>\n Brooks (McClean), Sean P. (2002) <\/span>Blended Training: Prerequisites and Purple Monkeys,<\/span> LearingCircuits-Training and Development Magazine June 200 (<\/span>http:\/\/www.learingcircuits.com\/2002\/jun2002\/elearn.html<\/span><\/a>.<\/span><\/p>\n Other publications, presentations, and references upon request.<\/span><\/p>\n<\/div><\/div><\/div>Presentations and Publications<\/strong><\/h2><\/div>