KatalystNow is a collaborative think tank focused on innovative ways to reach and teach people.
Sean McClean holds the designation of Master trainer for one of the world’s most innovative technology companies. Sean has been involved with training and implementation of IT Service Management tools and processes for governments, academia, and fortune 500 companies for almost three decades. His expertise ranges from technical application implementation and development to IT process, coaching, mentoring, and facilitation. His contributions to the Technical and Training / Facilitation fields span national and international conference presentations, articles and reviews for organizations such as ATD, ZDNet, TFT, SupportWorld, and more.
Sean’s certifications include CPTD, CTT, ServiceNow (CAD, CSA, CSI), HP (AIS), ITIL (expert V2, V3, mp V4 ), Scrum Alliance (ScrumMaster), and more.
Presentations and Publications
McClean, Sean (2021). Get Learners to Drink from the Participative Pond. ATD March 1, 2021
McClean, Sean and Sidebottom, Tom (2020). Pair Up – Master the Art of Co-Facilitation. ATD May 5, 2020
McClean, Sean and Forrest, Ben (2019). “Asset, Governance, and Security Walk into a Bar: Defining and Refining an Asset Management Strategy”. SM World Conference. Orlando November 12, 2019. https://www.smworld.com/conference/Session?session=Session-204-Asset-Governance-and-security-walk-into-a-bar-2019-11-12
McClean, Sean. (2019). “Asset Management, Compliance, and Security: A fight Waiting to Happen” HDI. October 22, 2019. https://www.thinkhdi.com/library/supportworld/2019/asset-management-compliance-security.aspx
Eng, Lawrence, and McClean, Sean. (2014). “Community as Classroom, Classroom as Community: A Conversation About Customer Education, Engagement, and Experience”. SupportWorld (The Customer Experience Issue). September 2014.
McClean, Sean (2014). “Crushing the Compass. Learning in a world without Direction” (http://www.slideshare.net/ServiceDeskInstitute/branded-sean-mcclean-crushing-the-compass) TFT14 February 19, 2014
McClean, Sean. (2013). “Rock Paper Scissors Lizard Who? What’s changing IT’s stuck paradigm of training and certification?” (http://www.slideshare.net/ServiceDeskInstitute/sean-mc-clean-rock-paper-scissors-lizard-who) TFT13 June 19 2013
McClean, Sean and Eng, Lawrence. (2012). “Badges for education, awareness, and training your people in the brave new world of Social IT” in Cold Fusion ’12 (http://www.itsmfusa.org/?page=coldfusion_archives). itSMF USA.
McClean, Sean P (2010) The rubber meets the road: HP Service Manager and ITIL converge. HP Software Universe 2010: Washington DC
McClean, Sean P (2009) Certification, Credentials and Things that go Bump on a Resume. The Forum – itSMF e-newsletter: December, 2009
McClean, Sean P (2009) Communication and Education Campaigns. Fusion 09: Dallas, TX
McClean, Sean P (2009) HP Service Manager alerts and Notifications. HP Software Universe 09: Las Vegas, NV
McClean, Sean P (2008) The Star Wars Strategy. Fusion 08: San Francisco, CA
McClean, Sean P (2008) BluePrint 4 ServiceCenter: Academy. Rome, ITALY
McClean, Sean, P. (2007) BluePrint 4 ServiceCenter: Academy, Kuala Lumpur, Selangor, MALAYSIA
Brooks (McClean), Sean P. (2002) Blended Training: Prerequisites and Purple Monkeys, LearingCircuits-Training and Development Magazine June 200 (http://www.learingcircuits.com/2002/jun2002/elearn.html.
Other publications, presentations, and references upon request.